1. Introduction
Pacific Bridge Consulting ("we", "our", or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our consulting services. This Privacy Policy outlines our global data protection practices, designed to comply with international regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Singapore's Personal Data Protection Act (PDPA), and Japan's Act on the Protection of Personal Information (APPI).
This policy applies to all information collected through our website (pacificbridge.jp), our consulting engagements, and any related services, sales, marketing, or events (collectively referred to as "Services").
2. Information We Collect
Personal Information You Disclose
We collect personal information that you voluntarily provide to us when registering expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. This includes:
- Identity Data: First name, last name, title, company name.
- Contact Data: Email address, phone number, physical corporate address.
- Professional Data: Job title, industry, professional background (typically provided via B2B inquiries).
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Website.
3. How We Use Your Information
We process your personal information for various business and commercial purposes, based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use the data to:
- Deliver Services: To facilitate and deliver our market entry consulting services, process payments, and manage client accounts.
- Respond to Inquiries: To address and respond to your requests, consultations, and support needs.
- Marketing Communications: To send you industry reports, newsletters, and information about our services (where you have opted in). You can opt-out at any time.
- Analytics: To understand how users interact with our website to improve UX and content delivery.
4. Data Sharing and International Transfers
As a global consulting firm specializing in the APAC region, we may transfer, store, and process your information in countries other than your own. We share data only under strict confidentiality agreements and only with:
- Service Providers: Third-party vendors performing services on our behalf (e.g., CRM hosting, email delivery, secure document portals).
- Business Partners: Trusted legal, financial, and regulatory partners in APAC jurisdictions, but only when required to execute a consulting mandate you have authorized.
- Legal Obligations: When required to comply with applicable laws, governmental requests, a judicial proceeding, court order, or legal process.
5. Data Security & Retention
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include enterprise-grade encryption, secure socket layer (SSL) technology, and strict access controls. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet can be guaranteed to be 100% secure.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
6. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request a pause on the processing of your personal data.
To exercise these rights, please contact our Data Protection Officer using the details provided in Section 8.
8. Contact Us
If you have questions or comments about this policy, or wish to exercise your privacy rights, you may contact our Data Protection Officer (DPO) at:
Pacific Bridge Consulting
Attention: Data Protection Officer
1-9-15 Minatomirai, Nishi-ku
Yokohama, Kanagawa, Japan
Email: privacy@pacificbridge.jp